Privacy policy

Vriscos is a GPS tracking service for vehicles, pets and people, run by Vrisan Trackings (Visakhapatnam, India). This page explains what we collect in the Vriscos app and website, why, who can see it and how long we keep it.

What we collect

• Account details — name, mobile number, email (optional) and your role (customer, user, dealer).
• Tracker data — from the GPS tracker in your vehicle, on your pet's collar or carried by a person: location, speed, direction, ignition, battery and power, engine lock state and alerts; plus the tracker's IMEI, SIM number, vehicle number and the details you enter (driver, papers' expiry dates, expenses).
• Payments — what you paid for, amounts and bills. Card, UPI and bank details are handled by Paytm and never reach or stay with us.
• App usage needed to run the service — signed-in devices (phone name, platform, IP address) so you can sign out other phones, and push-notification tokens to deliver alerts and calls.
• Rental mode (self-drive owners, optional) — when an owner starts a rental: the renter's name and mobile number, the return time and limits, odometer readings with a photo of the odometer at pickup and return, the amount received, and the rental report (km, speed, alerts) made from the tracker data.
• Camera — only when a dealer scans a tracker's IMEI barcode or you scan a QR sticker; the picture is read on the phone and not saved or uploaded.
• Microphone — only during a QR sticker call you answer or make, or while you hold Talk on a dashcam. Calls are not recorded.
• QR sticker (optional) — when someone scans your sticker and messages or calls you, we keep the conversation and call times so you can reply. Neither side sees the other's phone number.
• Your phone's location (optional) — only if you tap "show my location" and allow it, to put you on the map and show how far your vehicle is. It stays on your phone: it is never sent to or stored on our servers. Only "while using the app"; never in the background.
• Group rides (optional) — only when you join a group ride and tap "Share my location": your name, mobile number (verified by SMS code), and your phone's location while the ride lasts, also in the background so you can navigate. It stops when you stop sharing or the ride ends.

Locations come from the tracker, not from your phone.

Tracking a person: only track someone who knows and agrees — for example a family member who carries a personal tracker. The account holder is responsible for that consent.

• Vriscos Assist (AI help) — when you chat with Assist, your question and the tracker details needed to answer it (status, recent trips, alerts) are processed by our AI provider, Anthropic, to write the reply. It is not used to train AI models. Chats are kept in your help history so the Vriscos team can follow up.

How we use it

To show live tracking, playback, reports and alerts; to manage plans, renewals and bills; to give support; and to keep accounts secure. We do not show ads and we do not sell your data.

Who can see it

• You, and the users you add (with the vehicles and access level you choose).
• Your dealer — the business that installed your tracker — sees your account and vehicles so they can support you.
• Service providers that run parts of the service for us: Paytm (payments), Anthropic (AI replies in Vriscos Assist), Apple / Google / Expo (push notifications), map providers (Google Maps or Apple Maps in the app; OpenStreetMap and Esri on the web), and our cloud hosting in India.
• AIS-140 (VLTD) trackers also send data to the government servers the law requires; that is done by the tracker itself.
• Authorities, when Indian law requires it.
• Private mode — when you turn it on, your account, your users and your dealer do not see where the vehicle is or was during that time, and alerts pause. Vriscos still keeps that data securely, and only the Vriscos admin team can see it — for safety (for example, recovering a stolen vehicle) and legal requests. It is deleted on the same schedule as all other history.
• Rentals — the owner and their users see a rental and its renter's details for 2 months after it ends. Dealers never see renters' details. After 2 months the odometer photos are deleted; Vriscos keeps the rest of the rental record securely, seen only by the Vriscos admin team, for disputes, safety and legal requests. The renter's live link stops working when the rental ends.
• Group rides — riders on a ride see each other's name, location and speed during the ride (never mobile numbers). Vriscos keeps each ride's record — host and riders' names and mobile numbers, when each joined and left, their location paths during the ride, and any reports — for 60 days, seen only by the Vriscos admin team, for safety and legal requests; then it is deleted. See the Group ride terms.
• Live location links — when you share one, anyone with the link sees the vehicle's current location and its route since the link was made, until the link expires or you stop it. They never see older history.

How long we keep it

• Location history and alerts: as long as your plan allows (for example 60 or 90 days), then deleted automatically every night.
• When a plan expires and is not renewed within the grace period, all history of that vehicle is deleted.
• Account details: until you delete your account. Bills and payment records: as long as Indian tax law requires.

Security

All traffic is encrypted (HTTPS). Passwords are stored only as secure hashes. Access is limited by role, and every change to accounts, devices, plans and money is recorded in an audit log.

Your choices and rights

You can see and correct your details in the app (Settings → Profile). You can ask for your account to be deleted in the app (Settings → Delete my account) or on the delete account page. Under India's Digital Personal Data Protection Act, 2023 you may also ask us what we hold about you, or raise a grievance, using the contact below.

Children

Vriscos is meant for adults (18+) who own or manage vehicles.

Changes

If this policy changes, we will update this page and the date at the top.

Contact