Refund & cancellation

This policy covers payments to Vrisan Trackings for Vriscos plans, renewals, dealer coins, QR stickers and trackers — on the Vriscos app, app.vriscos.com, or vrisantrackings.com.

At a glance

1. Plans and renewals

A plan starts as soon as the tracker is activated, so activated plans and renewals can't be cancelled or refunded.

2. Cancelling an order

You can cancel a tracker, dashcam or QR sticker order any time before it is dispatched, for a full refund. Once it has been dispatched it can't be cancelled; see section 3 if something is wrong with it.

3. Damaged or wrong item

• Tell us within 48 hours of delivery, with photos or a video of the item and the package.
• The item must be unused and in its original packaging.
• Once we approve it, we replace the item free of charge.

4. Cash on delivery

Where cash on delivery is offered, an advance is paid online at checkout and the rest on delivery. The advance is non-refundable if the delivery is refused or not accepted.

5. Dealer coins

Coins are prepaid credits for activations and renewals. They are non-refundable, including any unused balance.

6. Failed payments

If money left your account but the payment failed, Paytm returns it to the same account automatically, usually within 5–7 working days.

7. How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days of approval.

8. Contact