Terms & conditions

These terms apply when you use the Vriscos apps (Android, iPhone), the web app at app.vriscos.com, this website, or Vriscos trackers and QR stickers. Vriscos is a product of Vrisan Trackings, Plot No 1, 1-91-29, Shop No 1, Sector 5, MVP Colony, Visakhapatnam, Andhra Pradesh 530017 ("we", "us"). By using Vriscos you agree to these terms.

1. Your account

• Keep your password and sign-in codes private. You are responsible for what happens in your account and for the users you add to it.
• Give correct details. We may suspend an account used for fraud, abuse or anything unlawful.
• Your dealer (the business that sold or installed your tracker) can see your account and vehicles to support you.

2. Plans and validity

• Each tracker needs an active plan (1 year, 3 years, 5 years or lifetime). A plan starts on the day the tracker is activated.
• A renewal adds time from the plan's original end date, not from the day you pay.
• When a plan ends, tracking stops. If it isn't renewed within the grace period (usually 7 days), the vehicle's history is deleted, and a late fee applies to any renewal after the end date.
• "Lifetime" means for the working life of that tracker on Vriscos; it can't be moved to another tracker.

3. Tracker SIMs

Trackers come with a machine-to-machine (M2M) SIM supplied by us, unless your tracker is marked as using your own SIM. The SIM may only be used in the tracker it was supplied with. If a tracker uses your own SIM, keeping it recharged is your responsibility.

4. Dealers and coins

Dealers buy coins to activate and renew trackers. One coin is one activation or one renewal of the type bought. Coins are prepaid credits: they are non-refundable, including any unused balance, and can't be exchanged for cash.

5. Engine lock and commands

Engine lock is only sent when it is safe to do so, and only by people with that permission. You are responsible for using it lawfully — never on a vehicle you don't own or manage. We are not liable for any loss caused by a command you send.

6. Tracking people and pets

Only track a person who knows and agrees — for example a family member who carries a personal tracker. You are responsible for getting that consent.

7. Accuracy and availability

GPS, mobile networks and the internet aren't perfect. Locations can be off, alerts can be late, and a tracker can't report where there is no network. Vriscos helps you keep watch; it isn't a guarantee against theft or loss and doesn't replace insurance or the police. We work to keep the service running all the time, but there may be short breaks for maintenance.

8. Fair use

Don't misuse Vriscos: no attempts to access other people's data, overload the service, copy the apps, or resell the service without a dealer agreement. The Tracking API, where given, is only for the account it was issued to.

9. Payments and invoices

Prices are in Indian rupees and are shown before you pay. Payments are processed by Paytm. Bills are issued by Vrisan Trackings. See the refund policy and shipping policy.

10. Liability

To the extent the law allows, our total liability for any claim is limited to what you paid us for the plan or product involved in the 12 months before the claim. We aren't liable for indirect losses such as lost business or profit.

11. Privacy

How we handle your data is explained in the privacy policy.

12. Changes and law

We may update these terms; the date at the top shows the latest version. These terms are governed by the laws of India, and courts in Visakhapatnam, Andhra Pradesh have jurisdiction.

13. Contact